Create processes &168幸运飞开艇历史开奖记录手机版
workflows with OTRS

that drive teams forward.

The New Gartner^® Market Guide 2025 for ITSM Platforms

168网幸运飞行艇官方开奖历史记录-168体彩结果号码查询-168飞艇--查询开奖结果公告 OTRS Software Solutions

Workflows to 谷歌&百度网站关键词排名批量查询幸运飞行艇官方开奖历史记录-168结果号码查询-168飞艇--查询开奖结果-开奖历史记录查询是一款最好用查询工具。drive ROI throughout the enterprises. OTRS offers ready-to-use solutions as well as customizable software for all of your service management needs. Easily manage inquiries, requirements, tasks and assets. Business process automation and workflows help to optimize your resources and improve return on investment. OTRS software solutions are the perfect choice for companies of any size.

OTRS Software Solutions

Service Levels

How To Buy

OTRS

Customer Service & Support

Cyber Defense & Security Incidents – STORM

HR Management

Office Management

IT Service Management

OTRS for IT Service Management Support for Support. Support for your IT department with automated, compliant...

ITSMore

than Just Support.

It’s a Solution.

Benefit from OTRS.

ITSManagement

for Better Business.

ITSM with OTRS.

ITSMy Decision

to Empower My Team.

OTRS for My ITSM.

Switch to OTRS managed and leave the ((OTRS)) Community Edition behind.

Switch now!

Use Cases 幸运飞行艇168官方-开奖历史记录结果

Simplify 幸运飞行艇官方开奖查询,历史记录+最新版结果记录数据 customer service and support operations with OTRS. Our platform offers customizable solutions for a wide range of business units, from IT to HR. With features like ticket management, automation, and reporting, OTRS can help your organization provide exceptional service to all customers.

Technology Management

Knowledge Management

Vulnerability Management

Ticketsystem – Leitfaden und 5 Tipps zur Implementierung

Ticketing System

Security Incident Management

Knowledge-Management-Customer-Service-Featured-Image

Knowledge Management in Customer Service

Mit IT Service Management (ITSM) Software arbeitet Ihr Unternehmen effizienter, Mitarbeiter sind motivierter und Kunden zufriedener

ITSM – IT Service Management

ITIL® Processes

Issue Tracking System

ISO 27001 - Information security management, word cloud concept 9

ISO 27001 Certification

ISMS

Help Desk

Double exposure Business organization structure on blurred background

Enterprise Service Management

Device Management

Customer Service Software

Corporate Security

CMDB

Business Process Management Software (BPMS) by OTRS defines & automates processes.

BPMS – Business Process Management Software

Accurate billing and planning

Put automatic time accounting to work for your business today.

Learn more

NEW FEature

AI summaries of tickets

Benefit from more simplicity and better results.

Learn more

NEW FEature
Coming soon

Kanban View

Learn more

NEW FEature
Coming soon

Want to try OTRS for free?

Let us know, and we’ll set up a trial instance for you. Start now.

News

Blog – 幸运飞行艇168官方-开奖历史记录结果 Recent Posts

Best practices for incident response management

新幸运飞行艇视频直播-全网幸运号记录查询数据,查询幸运历史号码官方直播记录查询开奖结果-历史结果视频查询168 Sophisticated incident response management makes it possible to respond well to incidents, contain their consequences and routinely increase security. As the stakes are high, …

ITSM vs. ITIL: The differences between the discipline and the framework

ITSM stands for IT service management. People often use this and the term Information Technology Infrastructure Library (ITIL) interchangeably. They have many important parallels, …

IT Security Trends 2025: 5 Priorities for Decision-Makers and Security Teams

The findings from the “OTRS Spotlight: Corporate Security 2024” survey* reveal a significant shift in how organizations approach IT and cybersecurity. IT security is …

Risk Management: Its importance and the role of OTRS

Risks are an integral part of business life. Every day, organizations face a variety of potential threats and challenges that can jeopardize their business …

10 Best Practices for IT Help Desk Success

An efficient IT help desk is essential for modern IT systems. It is also a key part of IT service management. It ensures smooth …

Trouble Ticket System: Functions and Areas of Application

Efficient handling of incidents and service requests is a key component of modern IT and support structures. In complex system environments, standardized processes enable …

Success Stories 幸运飞行艇官方开奖查询

SIEVERS-GROUP

When deciding on OTRS, it was also important to the SIEVERS-GROUP that processes could be individually modeled and automated.

The challenge

Continuous improvement is the credo of the SIEVERS-GROUP: support should be more efficient and of a higher quality for customers. It also strives to optimize the services and products provided. In order to be able to control these factors in a targeted manner, the relevant KPIs (key performance indicators) first had to be made visible and measurable.

1.200 tickets per month

90 agents

The solution

This has now been achieved. “With the help of OTRS, we were able to model and implement standardized processes for ticket processing throughout the company,” reports Henrik Kindt. This results in two key advantages: First, thanks to OTRS, it is possible to communicate with customers much more transparently and efficiently. Secondly, by measuring relevant KPIs, the SIEVERS-GROUP is able to monitor its service quality in a targeted manner and improve it immediately if necessary.

SolutionIT Service Management

DLRG

With OTRS as our central helpdesk solution, we can respond quickly to inquiries and offer our volunteers a first-class service.

The challenge

The DLRG teams are spread across Germany. They need fast IT service and use a variety of hardware.

2,000 tickets per month

126 agents

The solution

With OTRS as a central software solution, those responsible can improve IT service delivery through excellent organization and quick request processing.

SolutionIT Service Management

H. Gautzsch Group

The customization options were important in our decision for OTRS. The price-performance ratio then tipped the scales.

The Challenge

Sales teams did not have a sufficient overview of customer inquiries and processes, sometimes duplicating work.

7000 tickets per month

30 agents

The Solution

OTRS provides an organized overview of all processes and their processing status, and it has noticeably increased efficiency.

SolutionCustomer Service & Support IT Service Management

ALPHA COM

Optimally structured communication and efficient support for greater customer and employee satisfaction at ALPHA COM Deutschland GmbH with OTRS

The Challenge

The ITSM solution used until 2017 was technologically insufficient as a support solution. It lacked transparency, led to communication outside the tool, and employees who were dissatisfied with the interface.

2,000 tickets per month

50 agents

The Solution

High transparency in inquiry handling, efficient escalation processes and structured communication – the use of OTRS leads to increased service quality and satisfied employees and customers.

SolutionIT Service Management

MET Group

Switching from ((OTRS)) Community Edition to the OTRS enterprise help desk solution improves CSAT and enables proactivity at a great value

The Challenge

The company was growing. It was time to evolve – from an open source ticketing system to an enterprise help desk solution – in order to better meet the growing needs of customers, management and IT.

1,000+ tickets per month

12 agents

The Solution

The customizable OTRS help desk solution was selected and support was added.

SolutionCustomer Service & Support IT Service Management