OTRS On-Premise & Managed – The Comparison
Self hosted or
all-round carefree in the cloud?
OTRS offers a variety of ways to optimize service management.
On-Premise vs. Managed –
operating models in comparison
On-Premise
Managed
Added Value of On-Premise
OTRS with all of its features and professional support — managed in your own data center.
Operating system, database and web server – you can choose based on the software components we support.
Added Value of Managed
All-round carefree: OTRS with all its features and professional support — maintained by us.
A mirrored test system allows for smooth updates and changes.
The OTRS configuration is transferred from the test system to the production system.
Single sign-on is possible with SAML or Kerberos.
An automatic virus scanner checks incoming email for viruses/spam.
Maintenance and care of all required application components are done on a regular basis. This includes: ElasticSearch, database, web server, operating system.
High performance setup possible upon request with clustering and/or load balancing.
Connect external applications.
Create automated data imports/exports in common output formats on demand.
OTRS experts are always available for questions or individual implementation requests, such as new statuses or additions to the input masks; these can be implemented immediately. No activity is required on the customer side.
Important Service Details
- Import of Queues & Permissions
- Dynamic Fields Import
- Service Catalog Import
- Customer/Agent Import
- Enhancements for Agent Dashboard
- Domain Management
- HTTPS Access
- High Performance Setup
- OTRS
- OTRS Features
- Operating System
- Database
- Search Index
- Hardware
- Update of Test System With a Clone of the Live System
- ISO 27001
- Firewall & Security Management
- IT Security & Vulnerability Management
- Risk Management
- Change Management
- Email Server
- MS Active Directory/LDAP
- SSO Integration
- Your Customer Backend