OTRS is now part of Easyvista. Stronger together!
OTRS is now part of Easyvista. Stronger together!

ITSM

ITSM (IT service management) ensures technology is cost-effective, efficient, and aligned with business goals. It relies on structured processes like ITIL to optimize IT services, balancing help desk support with strategic improvements. This section covers ITSM frameworks, tools, and expert insights on enhancing IT operations and maximizing business impact.

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Service request management is a central component of modern ITSM frameworks such as ITIL (Information...
An efficient IT help desk is essential for modern IT systems. It is also a key part of IT service management....
ITSM stands for IT service management. People often use this and the term Information Technology Infrastructure...